Tutorial - Order Management Notifications¶
A customer can partially or fully cancel their orders before the order is marked “Ready to dispatch”. This tutorial uses two scenarios to demonstrate order cancellation and the associated notifications.
Note
If the customer cancels the order after it is marked “Ready to dispatch”, it is addressed in the returns flow.
Usecase 1: Full Cancellation¶
A customer has ordered four headsets and cancels it before it is marked “Ready to dispatch” by the seller.
Usecase 2: Partial Cancellation¶
A customer has ordered four headsets. She changes her mind and wants three headsets, so she cancels a part of the order. The seller has now packed the order with three headsets. The customer cancels another piece again and now, wants only two headsets in the final order.
Here, the buyer makes the second cancellation request after the seller sends the label request to the Flipkart System. The shipping label now contains the order details as recorded before the second cancellation, that is, for three headsets. In this case, a message to reprint the label (with the updated order details for two headsets) is displayed to the seller during “Request to dispatch”.