FAQΒΆ

Q:

I am a registered seller, but I can’t see the APIs from my dashboard!

A:

The APIs are not accessible from the seller dashboard. They are available at the Seller APIs - Developer Admin portal.

Q:

I am a registered seller, but I am unable to log into the sandbox. What should I do?

A:

Registration does not provide sandbox access. You need tokens corresponding to your seller IDs to be able to access the sandbox or production environments. For details, read the Seller Registration section.

Q:

How can I generate/retrieve an access token?

A:

To generate a token in the production environment, login to the Seller APIs - Developer Admin portal and register a seller application. You should now see an Application ID and Application Secret that can be used to generate the token for your app. Refer to the Production Environment section for more details.

For the sandbox environment, get in touch with your account manager or send an e-mail to the development support team at seller-api-queries@flipkart.com, to get your access token.

Q:

What is the validity of an access token?

A:

The access token usually expires within 60 days.

Q:

Is there a limit on the number of FSNs that can be sent using bulk update?

A:

Yes, you can update a maximum of 10 FSNs at a time.

Q:

Can I change the fulfillment type?

A:

Yes, the fulfillment service can either be “seller fulfilled” or “Flipkart fulfilled”. The latter is based on the ToU in Flipkart Advantage (FA).

Q:

I am unable to see the Customer Name and Address in the Search API response.

A:

The customer information is not displayed in the response as the downloaded label contains that information as a part of the shipping details. Once you have pasted the label on the package, call the Ready to Dispatch API.

Q:

How do I subscribe to event notifications?

A:

Please write to our development support team at seller-api-queries@flipkart.com describing your requirements. They will help you with the process.

Q:

What are sub-items in order item search response?

A:

Sub-items are freebies associated with the primary order item. They are expected to be grouped with the primary order item for all subsequent actions such as packing, cancellation, shipping, etc.

Q:

What is auto-invoicing preference?

A:

If you enable the auto-invoice preference, you are asking Flipkart to include the invoice in the downloaded Label. Else, you will need to generate your own invoice and paste it on the shipment.

Q:

Can i pack multiple order items in a single shipment?

A:

No, currently, grouping multiple order items is not permitted. Only one order item and its sub-items must be packed in a single shipment.