.. _faq-label: === FAQ === :Q: I am a registered seller, but I can't see the APIs from my dashboard! :A: The APIs are not accessible from the `seller dashboard `_. They are available at the `Seller APIs - Developer Admin `_ portal. :Q: I am a registered seller, but I am unable to log into the sandbox. What should I do? :A: Registration does not provide sandbox access. You need tokens corresponding to your seller IDs to be able to access the sandbox or production environments. For details, read the :ref:`seller-reg-label` section. :Q: How can I generate/retrieve an access token? :A: To generate a token in the production environment, login to the `Seller APIs - Developer Admin `_ portal and register a seller application. You should now see an Application ID and Application Secret that can be used to generate the token for your app. Refer to the :ref:`prodenv-label` section for more details. For the sandbox environment, get in touch with your account manager or send an e-mail to the development support team at seller-api-queries@flipkart.com, to get your access token. :Q: What is the validity of an access token? :A: The access token usually expires within 60 days. :Q: Is there a limit on the number of FSNs that can be sent using bulk update? :A: Yes, you can update a maximum of 10 FSNs at a time. :Q: Can I change the fulfillment type? :A: Yes, the fulfillment service can either be "seller fulfilled" or "Flipkart fulfilled". The latter is based on the ToU in `Flipkart Advantage `_ (FA). :Q: I am unable to see the **Customer Name** and **Address** in the Search API response. :A: The customer information is not displayed in the response as the downloaded label contains that information as a part of the shipping details. Once you have pasted the label on the package, call the :ref:`Ready to Dispatch ` API. :Q: How do I subscribe to event notifications? :A: Please write to our development support team at seller-api-queries@flipkart.com describing your requirements. They will help you with the process. :Q: Does Flipkart allow store hopping ? :A: Flipkart doesn’t support the construct of “Store hopping” and hence a seller cannot decide from which location he/she wants to fulfill the customer order. Seller location is decided by Flipkart during order creation( basis the customer SLAs and other factors ) and sellers will be allocated the order for that specific location. :Q: Do Flipkart support Smart fulfillment via APIs ? :A: Currently we do not support Smart fulfillment via APIs. Sellers can only use Seller Dashboard to fulfil smart orders.